Shipping Policy

Last Updated: October 5, 2026

Thank you for shopping with agenlyshop. We are committed to providing a reliable and convenient shipping experience for every order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Please make sure that your shipping information is accurate and complete before placing your order.

2. Shipping Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances outside our control.

Typical estimated delivery time:

• France: 3–7 business days

• European Union: 5–10 business days

• International: 7–15 business days

These are estimates only and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, shipping method, and other applicable factors.

From time to time, agenlyshop may offer promotional or free-shipping offers. Any applicable offer will be displayed on our website or at checkout.

4. Tracking Information

When tracking is available, a shipping confirmation email containing your tracking number and tracking information will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Delivery Delays

Although we work with shipping carriers to deliver orders as quickly as possible, agenlyshop is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Transportation delays

• Customs processing

• Public holidays

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your order appears to be delayed, please contact us so that we can assist you.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

7. Lost, Stolen, or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

For packages that appear to be lost or damaged during transit, please contact us as soon as possible at:

Email: nathanladnerzf471@gmail.com

We will work with you and, where appropriate, the shipping carrier to investigate the issue.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or other government charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

9. Delivery Address Changes

If you need to change your shipping address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

10. Shipping Restrictions

Some products may be subject to shipping restrictions based on the destination country, carrier regulations, or applicable laws.

If we are unable to ship an order to the selected destination, we will contact you regarding the available options.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

agenlyshop
Email: nathanladnerzf471@gmail.com
Address: 1 B Bruehl Unten An Den Reben, 67340, France

We will do our best to assist you with your order and shipping questions.