Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Agenlyshop. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking, and other shipping-related information.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, holidays, promotions, or unexpected circumstances, processing times may take a little longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping & Delivery Times

We offer shipping to available destinations shown at checkout.

Estimated delivery times are:

• Standard Shipping: 5–15 business days

• International Shipping: 7–20 business days

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, order size, weight, and available shipping method.

If free shipping is offered on a particular product or order, the applicable offer will be displayed on the product page or at checkout.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active in the carrier's system.

5. Customs, Duties & Taxes

For international orders, additional customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, or similar charges imposed by the destination country are the responsibility of the customer.

Agenlyshop is not responsible for delays caused by customs clearance.

6. Shipping Delays

Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may be caused by:

• Customs processing

• Weather conditions

• Carrier disruptions

• Incorrect or incomplete address information

• Public holidays

• High shipping volumes

• Other circumstances beyond our control

If your order is delayed, please contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at nathanladnerzf471@gmail.com.

Once an order has been shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at nathanladnerzf471@gmail.com as soon as possible.

For damaged packages, please provide photographs of the package and the damaged product so that we can investigate the issue with the shipping carrier.

We will review each case and provide an appropriate solution in accordance with our policies.

9. Delivery Issues

If tracking shows that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

You may also contact the shipping carrier using the tracking information provided.

If you still cannot locate your package, contact us at nathanladnerzf471@gmail.com, and we will assist you as much as possible.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Trade Name: Agenlyshop
Email: nathanladnerzf471@gmail.com
Business Address: 1 B Bruehl Unten An Den Reben, 67340, France

We are happy to assist you with any shipping-related questions.