Shipping Policy

Last Updated: October 5, 2026

At agenlyshop, we are committed to processing and delivering your orders safely and efficiently. Please review the following shipping information before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders are processed during business days. Orders placed on weekends or public holidays may be processed on the next business day.

You will receive an order confirmation after placing your order and, when tracking is available, a shipping confirmation with tracking information once your order has been dispatched.

Shipping Time

Delivery times depend on the destination, shipping carrier, and other circumstances that may affect transportation.

Estimated delivery times are:

• France: 3–7 business days

• European Union: 5–10 business days

• International Orders: 7–15 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer during holidays, peak shopping periods, customs inspections, severe weather, or carrier disruptions.

Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

From time to time, agenlyshop may offer free-shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number, where tracking is available.

Please note that tracking information may take some time to update after the package has been handed to the carrier.

Delayed Orders

Delivery delays can occasionally occur due to circumstances outside our control, including:

• Carrier delays

• Severe weather

• Public holidays

• Customs inspections

• Transportation disruptions

• Incorrect or incomplete addresses

• Unexpected operational issues

If your order has exceeded the estimated delivery period, please contact us so we can help investigate the shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because the shipping address was incorrect or incomplete, additional shipping charges may apply if reshipment is requested.

Please contact us as soon as possible if you notice an error in your shipping information.

Customs, Duties & Taxes

For orders shipped internationally, the destination country may impose customs duties, import taxes, VAT, or other applicable fees.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause delays that are outside our control.

Lost or Damaged Packages

If your package appears to be lost, damaged, or has been marked as delivered but cannot be located, please contact us promptly.

We may work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Trade Name: agenlyshop
Email: nathanladnerzf471@gmail.com
Physical Address: 1 B Bruehl Unten An Den Reben, 67340, France

We are happy to assist you with any shipping-related questions.